Last Updated: December 2024

1. Introduction

Welcome to TechEase Essentials (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website remotecontroldeals.com and purchase our products including linear actuators, remote controllers, massage components, and other electrical comfort system components.

As a global supplier serving DIY enthusiasts and professional technicians worldwide, we understand the importance of data protection and comply with international privacy standards including GDPR, CCPA, and other applicable regulations.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Contact Details: Name, email address, phone number
  • Shipping Information: Delivery address, shipping preferences
  • Billing Information: Payment details processed securely through our PCI-DSS compliant payment gateways
  • Account Information: Username, password (encrypted), order history

Technical Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, products viewed, time spent on site
  • Location Data: General geographic location for regional compliance

Payment Information

Important: We never store your complete financial information on our servers. All payment processing is handled by our secure payment partners using 256-bit SSL encryption.

3. How We Use Your Information

We use the collected information for legitimate business purposes:

  • Order Processing: To process and fulfill your purchases of Cords, EMoMo, Junction Box, Kaidi, Limoss, and other products
  • Customer Service: To provide support and respond to inquiries at [email protected]
  • Security: To protect against fraud and unauthorized transactions
  • Improvement: To enhance our website, products, and customer experience
  • Communication: To send order updates, technical information, and promotional materials (with your consent)
  • Compliance: To meet legal obligations and enforce our terms

4. Data Sharing and Disclosure

We respect your privacy and only share information when necessary:

Service Providers

  • Payment Processors: PayPal, credit card processors for secure transaction handling
  • Shipping Partners: Delivery services to fulfill your orders globally
  • Technical Support: IT service providers for website maintenance

Legal Requirements

We may disclose information when required by law, court order, or governmental authority.

Business Transfers

In the event of merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your security is our top priority, consistent with our “Security First Approach” mentioned on our homepage.

Storage Locations

  • Data is stored on secure servers primarily in the United States
  • International transfers comply with applicable data protection laws
  • We implement appropriate safeguards for cross-border data transfers

Security Measures

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits and monitoring
  • Strict access controls and authentication procedures
  • No storage of sensitive financial data on our servers

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods:

  • Order information: 7 years for tax and business records
  • Account information: Until account deletion request
  • Marketing data: Until consent withdrawal

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Restriction: Limit how we use your information
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities
  • Consent Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected]. We will respond within 30 days as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies Used

  • Essential Cookies: Required for basic site functionality and security
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to display relevant advertisements (with consent)

Your Cookie Choices

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality.

Third-Party Tracking

We may use analytics services to understand website traffic and shopping patterns, helping us improve our product offerings and user experience.

8. International Data Transfers

As a global business serving customers worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: 4181 Birch Street, El Paso, US 79930

We are committed to working with you to resolve any privacy concerns promptly and fairly.

12. Compliance with Specific Regulations

GDPR (General Data Protection Regulation): For EU/EEA customers, we act as a data controller and process your data in compliance with GDPR requirements.

CCPA (California Consumer Privacy Act): California residents have specific rights regarding their personal information as outlined in Section 6 of this policy.

Other Jurisdictions: We make reasonable efforts to comply with privacy laws in all regions where we operate, excluding unsupported Asian and remote regions as specified in our service area.