Returns & Exchanges

Our Commitment to Customer Satisfaction

At TechEase Essentials, we stand behind the quality of our linear actuators, remote controllers, and electrical comfort system components. We’re committed to ensuring our DIY enthusiasts and professional technicians worldwide receive products that meet their expectations. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process makes it easy to resolve any issues.

Return & Exchange Eligibility

To be eligible for a return or exchange:

• Items must be returned within 15 days of receiving your order
• Products must be in original condition, unused, and in their original packaging
• All accessories, manuals, and documentation must be included
• A proof of purchase or order number is required

Non-Returnable Products

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

1. Contact Our Team: Email us at [email protected] with your return/exchange request within 15 days of receiving your order
2. Provide Information: Include your order number, product details, and reason for return/exchange
3. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions
4. Package Your Items: Securely pack the products in their original packaging with all accessories
5. Ship Your Return: Send the package to our address at 4181 Birch Street, El Paso, US 79930
6. Processing: Once received, we’ll process your return or exchange within 3-5 business days

Return Shipping & Costs

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Refund Timeline & Methods

Once we receive and inspect your return:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method
• Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
• International Refunds: May take additional 3-5 business days due to bank processing

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

• Follow the same process as returns
• Clearly state the product you’d like to exchange for
• If the exchange item costs more, you’ll need to pay the difference
• If it costs less, we’ll refund the difference
• Exchanges are subject to product availability

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We’ll cover return shipping costs for verified damaged/defective items
• We’ll expedite your replacement or refund

Return Request Template

Last Updated: December 2024